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About Us
NetConverse support is available 24/7 to keep your phone, VoIP, and internet services running smoothly with fast issue resolution.
At Netconverse LLC, we prioritize your privacy and the protection of your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when engaging with our services or visiting our website, www.net-converse.com. By using our services, you agree to the terms outlined in this policy.
Who We Are
Netconverse LLC is a technology solutions provider specializing in Unified Communications, VoIP, network infrastructure, and managed IT services. Our mission is to deliver innovative, reliable, and secure solutions to our clients.
What Information We Collect
1. Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, and mailing address.
- Account Information: Credentials and preferences when you create or manage an account.
- Service Requests: Details related to service inquiries, technical support, or consultations.
2. Information We Collect Automatically
- Technical Data: IP address, browser type, operating system, and device information.
- Usage Data: Pages viewed, time spent on our website, and navigation patterns.
3. Information from Third Parties
We may receive information from trusted partners who assist in delivering our services, such as analytics providers, payment processors, or business affiliates.
How We Use Your Information
We use the information we collect to:
- Deliver and manage the services you request.
- Customize and enhance your experience with personalized recommendations.
- Process transactions securely.
- Improve our website, products, and services through usage analytics.
- Comply with legal requirements and enforce our terms of service.
Privacy Policy – SMS Communications
Last Updated: 02/11/2025
1. How We Use Your Information for SMS Communications
By providing your phone number and opting in to receive SMS messages, you consent to receive text messages from Netconverse related to customer ervice updates, account notifications, appointment reminders, promotional offers, and other business communications. These messages may be sent via RingCentral, our SMS service provider, and may include automated messaging. Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week (5 per month) related to an order update, appointment, an answer to your inquiry.
2. Opting In & Opting Out of SMS Messages
- Opt-In: You may opt-in to receive SMS messages by signing up through our website (www.net-converse.com/contact-us), during account registration, or by explicitly requesting SMS updates via customer support.
- Opt-Out: You can opt-out at any time by replying STOP to any SMS message from us. Once you opt-out, you will no longer receive SMS messages, except for essential administrative notices.
- Help & Support: If you need assistance, reply HELP to any message or contact our support team at servicerequest@net-converse.com or (813) 822-4389.
3. Message & Data Rates May Apply
Standard message and data rates may apply based on your mobile carrier’s plan. You are responsible for any fees related to SMS communications.
4. Third-Party Disclosure
We do not sell, rent, or share your SMS consent data with third parties for marketing purposes. However, we may use RingCentral to facilitate SMS delivery. RingCentral and other service providers we work with are contractually obligated to protect your data.
5. Data Security & Retention
We take appropriate security measures to protect your personal information. SMS consent records may be retained for compliance purposes but will not be stored longer than necessary.
6. Changes to SMS Policy
- Netconverse reserves the right to update this SMS policy at any time. Updates will be posted at www.net-converse.com/privacy-policy with an updated "Last Updated" date.
- For any questions regarding this policy, contact us at servicerequest@net-converse.com.
- For assistance, text HELP or visit our website at www.net-converse.com/contact-us for privacy and policy terms at www.net-converse/privacy-policy
- Terms & Conditions – SMS Messaging
- Last Updated: 02/11/2025
1. Consent to Receive SMS Messages
By opting in to receive SMS messages from Netconverse, you agree to these terms and conditions. Message frequency may vary. Messages are sent via RingCentral and delivered through mobile carriers. Standard message & data rates may apply.
2. Opt-Out & Cancellation
You may cancel SMS services at any time by replying STOP to any text message received from us. After opting out, you will receive a final confirmation message stating that you have been unsubscribed.
3. User Responsibilities
- You must be at least 18 years old or have parental consent to receive SMS communications.
- You agree not to use our SMS services for any unlawful or prohibited purposes.
4. Disclaimer of Liability
Netconverse is not responsible for:
- Delays, message failures, or undelivered messages caused by mobile carriers or RingCentral.
- Messaging interruptions due to carrier filtering, network outages, or other technical issues beyond our control.
5. Changes to SMS Terms
- Netconverse reserves the right to change, modify, or terminate SMS services at any time without notice. Any updates will be reflected at www.net-converse.com/privacy-policy.
- For more information, contact us at servicerequest@net-converse.com or (813) 822-4389.
- We reserve the right to change, modify, or terminate SMS services at any time without notice. Any updates will be reflected in this section.
How We Share Your Information
We will not sell your information. However, we may share it with:
- Service Providers: Partners that support our operations, including payment processors, IT services, and cloud hosting providers.
- Legal Authorities: Government agencies or law enforcement when required by law or to protect our rights.
- Business Transitions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that process.
- Netconverse LLC. does not share phone numbers collected for SMS consent with third parties or affiliates for marketing purposes.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access and Correction: Request access to or correction of your personal information.
- Data Portability: Receive your information in a structured format.
- Deletion: Request the deletion of your data where legally permissible.
- Marketing Opt-Out: Decline promotional communications at any time.
- To exercise these rights, email us at info@net-converse.com.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Provide essential functionality.
- Improve site performance and user experience.
- Deliver tailored marketing.
- You can manage cookies through your browser settings. Disabling cookies may limit certain features of our website.
Data Security
We implement industry-standard measures to protect your information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.
Children’s Privacy
Netconverse LLC does not knowingly collect or process personal data from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us for its removal.
International Data Transfers
If you are located outside the United States, be aware that your information will be transferred and processed in the U.S. By using our services, you consent to this transfer.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
SMS Terms & Conditions:
- SMS consent is not shared with third parties for marketing purposes.
- Registered customers may receive texts which may vary in frequency with order alerts, account notifications, scheduled appointment reminders and periodic promotional offers (not to exceed 1 per day and 5 per month).
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP or visit our website at www.net-converse.com/contact-us for privacy and policy terms at www.net-converse/privacy-policy
- By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Netconverse LLC. This includes SMS messages for appointment scheduling, appointment reminders, post-installation instructions, service notificatons, and billing notifications.
- Message frequency may vary depending on the type of communication. For example,
- you may receive up to 1 SMS messages per week (5 per month) related to an order update,
- appointment, an answer to your inquiry.
- Message and data rates may apply.
- See privacy policy at https://net-converse.com/privacy-policy.
- Message HELP for help.
- Reply STOP to any message to opt out.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
Netconverse LLC
Email: info@net-converse.com
Netconverse support is available 24/7 to keep your phone, VoIP,
and internet services running smoothly with
fast issue resolution.
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